Case Study: TeleTracking improves observability, lowers costs, and boosts developer experience with Grafana Cloud

Inside TeleTracking's journey to build a better observability platform with Grafana Cloud

TeleTracking, an integrated healthcare operations platform provider, needed a better way to manage observability as its distributed applications and multi-cloud environment grew more complex. After moving away from an expensive self-hosted stack, the team turned to Grafana Cloud and Prometheus to regain effective, self-service monitoring for metrics and logs.

Using Grafana Cloud, TeleTracking standardized observability with shared service-line and service labels, simplified alerting and dashboard configuration, and added tools like Adaptive Metrics to control metric cardinality. The result was lower operational overhead, faster developer workflows, and measurable savings: Grafana Cloud Metrics spend dropped by 50%, and a prepaid commitment helped reduce the overall bill by 20% while improving cost predictability.

TeleTracking

Oren Lion

Director of Software Engineering, Productivity Engineering