Case Study: TomTom reduces MTTR and tracks SLAs with Grafana Cloud

How TomTom built an effective end-to-end observability solution within weeks of adopting Grafana Cloud

TomTom, the location technology company behind a massive developer community and billions of routing and location data points, needed better observability across its services. With multiple engineering teams using different, often conflicting monitoring tools, TomTom lacked a shared view of service health and struggled to reduce MTTR and track SLAs effectively. To improve developer experience and reliability, the team turned to Grafana Cloud.

Grafana helped TomTom consolidate diverse data sources into shareable business dashboards in just two weeks, giving teams an end-to-end view of service status, blackbox monitoring, and customer experience metrics. The company also introduced weekly technical operational reviews and later added synthetic monitoring, improving collaboration, anomaly detection, and SLA tracking. With Grafana Cloud, TomTom reduced MTTR, increased visibility, and built a more observability-centric culture.

TomTom

Carl Meert

Site Reliability Engineer