Case Study: SailPoint reduces metrics volume and costs with Grafana Cloud

How SailPoint manages cardinality and costs with Grafana Cloud

SailPoint Technologies, an identity security company, faced a significant challenge with managing the explosive growth of its metrics volume, which had reached 75 million active series. This high cardinality was causing cost concerns and risked overwhelming its on-call engineers with alerts. To address this, the company turned to the vendor Grafana and its Grafana Cloud platform, specifically seeking a solution for metrics management.

The solution was implemented using Grafana Cloud's Adaptive Metrics feature, which automates the process of identifying and aggregating unused metrics to reduce volume. By applying its recommendations, SailPoint quickly and easily cut its metrics by 33%, bringing the total down to 50 million active series. This resulted in substantial cost savings and eliminated the risk of alert overload for on-call staff. The vendor Grafana provided a low-risk, high-reward solution that gave SailPoint more control and allowed its engineering team to focus on innovation.

SailPoint Technologies

Omar Lopez

Head of the Observability Team