Case Study: Houzz improves observability, MTTR, and MTTI with Grafana Loki and Grafana Tempo

How Houzz improved observability, MTTR, and MTTI using Grafana Loki and Grafana Tempo

Houzz, the home remodeling and design platform, needed better observability as it moved from monoliths to microservices. Its legacy tools couldn’t keep up with the volume of data, making it hard for DevOps and developers to find the right logs, pinpoint issues, and understand latency across services. Houzz turned to Grafana, using Grafana Loki for log management and Grafana Tempo for tracing.

With Grafana Loki and Grafana Tempo, Houzz gained a simpler, more integrated way to correlate logs, metrics, and traces in one place. The team was able to get Loki running in minutes, reduce time spent jumping between systems, and more quickly identify and fix root causes. As a result, Houzz reported lower compute and storage costs, improved uptime and stability, and decreases in both MTTR and MTTI, along with higher developer productivity and customer satisfaction.

Houzz

Yoram Kruvi

DevOps Lead