Case Study: Amgen improves on-call management and reduces burnout with Grafana

How Amgen Manages On Calls (and Burnout) with Grafana

Amgen, the biotech company, wanted a better way to manage on-call rotations and reduce engineer burnout. The team needed more visibility into who was on call, how workloads were distributed, and how to help people quickly find the right person during incidents. Amgen used Grafana to track on-call schedules and related operational data.

With Grafana, Amgen built dashboards and templated rows to show the current on-call contact, escalation details, and shift start/end times, making it easier for teams and external users to reach the right person faster. Grafana also helped Amgen measure on-call balance across engineers, including days on call and incidents handled, giving managers data to spot uneven workloads and support healthier rotations.

Amgen

Jordan J. Hamel

Design Engineer