Case Study: JPMorgan Chase achieves stronger observability and uptime with Grafana Labs

Grafana Labs Inducted into JPMorgan Chase Hall of Innovation

JPMorgan Chase & Co., a leading global financial services firm, faced the challenge of managing the complexity of its technology infrastructure to improve observability and application uptime. To address this, they partnered with vendor Grafana Labs, utilizing their vendor-neutral observability platform and products like Grafana Enterprise.

The solution implemented by Grafana Labs evolved into a deep collaboration, with the vendor developing its software to meet the bank's specific enhancement requests. This resulted in improved application and infrastructure uptime for JPMorgan Chase, which directly contributed to stronger business performance. For this success, Grafana Labs was inducted into the JPMorgan Chase Hall of Innovation.

JPMorgan Chase & Co.

George Sherman

Global Technology Infrastructure Chief Information Officer