Case Study: Wookey Hole Caves improves underground communications with Gradwell's 3CX solution

Wookey Hole Caves cuts phone bills and improves underground communication with Gradwell Communications

Wookey Hole Caves, a Somerset-based tourist attraction, was struggling with an 18-year-old legacy phone system that could not support VoIP, leading to poor internal communication and missed customer calls. They needed a modern solution to connect their large site, remote workers, and improve customer service. Gradwell provided a 3CX phone system to address these challenges.

Gradwell implemented a 3CX solution, including the installation of phones underground in the caves. The results were significant, with a marked improvement in call pick-up rates, a decrease in dropped calls, and enhanced remote working capabilities. The system also reduced phone bills substantially. Wookey Hole reported that the mobile app and improved call routing have greatly benefited both staff operations and the customer experience.

Wookey Hole Caves