Case Study: The Royal Edinburgh Military Tattoo achieves smooth remote working with Gradwell’s 3CX and Wave

The Royal Edinburgh Military Tattoo handles 220,000 annual attendees with Gradwell

The Royal Edinburgh Military Tattoo, an iconic event company, faced significant communication challenges with its outdated, on-premise phone system when the pandemic forced a shift to remote work. Their previous solution only allowed one person to answer phones remotely instead of the usual team of five or six. Seeking a more flexible, cloud-based solution with softphone capabilities, they turned to vendor Gradwell Communications for a new system.

Gradwell implemented a 3CX phone system with their Wave software add-on to handle high call volumes. The solution enabled seamless remote work through softphones and a mobile app, provided better insights into call statistics, and improved customer service by preventing engaged tones during peak sales periods. Gradwell's expertise as a 3CX Titanium partner ensured the organization's complex needs were met.

The Royal Edinburgh Military Tattoo