Case Study: RIVIAM Digital Care achieves rapid telephony setup for a health and social care hub with Gradwell Communications VoIP

Riviam Digital Care sets up VoIP telephony in less than a week with Gradwell Communications

Riviam Digital Care, a provider of a secure cloud platform for health and social care organizations, needed to rapidly establish a reliable telephony system for the Bath and North East Somerset Compassionate Community Hub during the COVID-19 pandemic. They partnered with Gradwell Communications to implement a VoIP service solution that would support the hub's critical work coordinating care for vulnerable residents.

Gradwell provided a fast and reliable VoIP telephony service, enabling the hub's infrastructure to be set up in less than a week. The solution allowed partner organizations to efficiently manage approximately 1,500 cases and nearly 6,500 calls for support. Due to this success, Riviam plans to expand its partnership with Gradwell to integrate telephony with its platform for other service centres across the UK.

Riviam Digital Care