Case Study: Pitville School improves communication and cuts telephony costs with Gradwell Communications and 3CX

Pitville School cuts telephony costs and streamlines call routing with Gradwell Communications

Pitville School, a secondary school in Cheltenham, was struggling with outdated and unreliable ISDN phone lines that hampered internal and external communication. The system experienced frequent signal drops, made call transferring difficult, and increased the administrative burden on staff. A final power outage caused by a thunderstorm forced the school to seek a new solution. They partnered with Gradwell Communications to implement a modern 3CX VoIP phone system.

The solution from Gradwell Communications provided a feature-rich 3CX system that significantly improved call quality, ease of use, and management. The results included a major reduction in administrative tasks, more efficient call routing, and a substantial decrease in costs. The included softphone also enabled remote work capabilities. Gradwell Communications' support ensured issues could be resolved quickly, leading to greatly improved day-to-day operations for the school.

Pitville School