Case Study: Pennywell Farm modernises communications with Gradwell's Wave phone system

Pennywell Farm modernises communications ahead of the 2025 PSTN switch-off with Gradwell

Pennywell Farm, a tourist attraction in Devon, faced the challenge of modernizing its outdated phone system before the 2025 PSTN switch-off. Their legacy setup hindered remote work and operational efficiency, and they needed to reduce unnecessary call volume. They partnered with Gradwell to implement the Wave hosted VoIP phone system.

Gradwell's solution provided a modern, reliable system with an easy-to-use interface and features like IVR messages to direct customers online. This streamlined communications, enabled remote work, and boosted ticket sales by reducing staff distractions. The vendor's support ensured a smooth implementation, and Pennywell Farm achieved a future-proofed system that offered great value.

Pennywell Farm