Case Study: Marches Energy Agency improves communication and support with Gradwell’s Wave Phone System

Marches Energy Agency improves support for 50 staff with Gradwell Wave

Marches Energy Agency, a fuel poverty charity, needed a reliable communication system to support vulnerable households effectively. They faced challenges like delayed response times and missed support opportunities. To address this, they chose the Wave Phone System from Gradwell Communications.

Gradwell implemented its Wave VoIP solution, which provided features like voicemail-to-email and call forwarding. This resulted in cost savings, improved response times, and better coordination for the 50-person team. The improved infrastructure allowed Marches Energy Agency to deliver more effective support, reducing energy bills and enhancing client well-being.

Marches Energy Agency