Case Study: Longhurst Group achieves unified, cost-effective communications with Gradwell’s Microsoft Teams Direct Routing

Longhurst Group unifies communications for 23,500 homes with Gradwell

Longhurst Group, a non-profit housing association, faced the challenge of modernizing its communications after transitioning from Skype for Business to Microsoft Teams. Driven by the need for a scalable, cloud-based telephony system for its remote workforce, the organization sought to unify its communications. They turned to Gradwell Communications for a Microsoft Teams Direct Routing solution to provide robust PBX functionality.

Gradwell implemented its cost-effective Microsoft Teams Direct Routing as a Service solution. This provided Longhurst Group with a highly available modern communications platform, resulting in significant cost savings compared to their previous system and Microsoft's own calling plans. The Gradwell solution streamlined communications, improved internal collaboration with new features, and freed up capital for further ICT development.

Longhurst Group