Case Study: IG Design Group achieves future-proof communications and major cost savings with Gradwell Communications and 3CX

IG Design Group cuts communications costs by 68% with Gradwell Communications

IG Design Group UK, a leading manufacturer of gift packaging and stationery, faced significant communication challenges with its outdated 20-year-old ISDN phone system. The legacy system caused dropped calls, prevented call transfers between its two UK sites, and offered no support for remote work. Seeking a future-proof VoIP solution ahead of the ISDN switch-off, the company partnered with vendor Gradwell Communications to implement a new 3CX phone system.

Gradwell implemented a scalable, cloud-based 3CX solution that connected the multi-site business. The results were substantial, including a 68% annual cost savings and vastly improved collaboration with features like conference calling and Microsoft Teams integration. The solution provided by Gradwell also future-proofed the company's communications, enabling flexible hybrid working practices and ensuring the system can grow with future demand.

IG Design Group