Case Study: Crisis achieves reliable Christmas call centre communications with Gradwell Communications and 3CX

Crisis supports 100+ advisors with Gradwell and 3CX

Crisis, a national charity supporting homeless people, faced a significant challenge in scaling the communications infrastructure for its annual Crisis at Christmas event. The charity needed a reliable telephony system for its call center and venues that could handle increased demand and support remote volunteers, especially during the pandemic. Gradwell, in partnership with The Aimar Foundation and An0 Technologies, provided a solution using 3CX and cloud VoIP services.

Gradwell implemented a hosted 3CX call center system integrated with Office365 and Microsoft Dynamics, providing over 200 extensions, mobile SIM backups, and round-the-clock support. This solution ensured reliable communication for guests to access support and for volunteers to work remotely or on-site. The partnership resulted in always-available lines of communication, enhanced volunteer efficiency through CRM integration, and provided all services free of charge to the charity.

Crisis