Case Study: Bluebell Railway improves telephony reliability and customer service with Gradwell’s 3CX phone system

Bluebell Railway modernizes telephony with Gradwell, serving 160,000 annual visitors

Bluebell Railway, a top UK heritage railway, faced communication challenges due to its outdated on-premise Panasonic PBX system. Issues with outbound calling during high demand led to missed customer calls. The volunteer IT team sought a reliable, modern replacement that would not increase costs. They chose Gradwell to implement a new 3CX VoIP phone system.

Gradwell successfully migrated the railway to the feature-rich 3CX system without any business disruption. The solution provided improved call queueing, reporting, and enhanced service availability for both users and customers. This gave Bluebell Railway better insight into the customer calling experience while maintaining their budget.

Bluebell Railway