Case Study: Barts Health NHS Trust transforms community healthcare with Gradwell Communications and 3CX

Barts Health NHS Trust transforms community care for 2.5 million patients with Gradwell

Barts Health NHS Trust, one of England's largest NHS Trusts, faced a challenge in launching its new Remote Emergency Access Coordination Hub. The project required a structured phone system to efficiently connect ambulance crews with emergency medicine consultants, aiming to reduce unnecessary hospital admissions. Their existing in-house system lacked the necessary security, call recording features, and flexibility for hybrid work, which was crucial for protecting vulnerable staff.

Gradwell implemented a 3CX phone system solution that provided a single point of access, robust call queuing, and secure call recording. This enabled seamless remote work and ensured calls were quickly routed to the correct clinical staff. The solution was integral to the project's success, which went on to win a Health Service Journal Award. Gradwell's support and the 3CX system transformed the service, allowing Barts Health to effectively treat countless patients in the community.

Barts Health NHS Trust