Case Study: Abussi Ltd grows its VoIP business with Gradwell Communications

Abussi Ltd boosts client stickiness 35-40% with Gradwell Communications

Abussi Ltd, an IT consultancy and cloud-tech specialist based in Birmingham, approached vendor Gradwell Communications with the challenge of converting a majority of their clients to VoIP services and growing their business. Their goal was to move 60-65% of their existing customer base to a hosted VoIP system and achieve 10-15% business growth within a year.

Gradwell provided Abussi Ltd with a hosted VoIP solution that enabled them to up-sell services and make their client base "more sticky." The partnership had a significant measurable impact, with one client reducing their long-term communication costs by 35%. Gradwell's feature-rich and affordable solutions were a perfect fit for most of Abussi's clients, allowing the company to successfully meet its growth targets.

Abussi Ltd