Case Study: Yonder resolves disputes 150% faster with Gradient Labs AI agents

Yonder resolves disputes 150% faster with Gradient Labs

Yonder, a UK-based fintech, faced a challenge in scaling its customer support as its member base grew. They needed reliable AI automation to handle complex processes like disputes, having hit a ceiling with a single agent that couldn't retain context across their frontline and back-office systems. They chose Gradient Labs for its financial services expertise and AI agents.

Gradient Labs implemented its AI agents to handle Yonder's customer service and, crucially, an AI disputes agent that could communicate with the frontline agent. This solution resolved disputes 150% faster, achieved a customer satisfaction (CSAT) score of over 90%, and an 80% one-touch resolution rate, dramatically improving efficiency and customer experience.

Yonder