Case Study: Hyde-A-Way Bay Resort achieves better support, greater flexibility and $700/yr savings with GraceSoft's Easy InnKeeping

Hyde-A-Way Bay Resort - Customer Case Study

Hyde‑A‑Way Bay Resort faced limitations and poor support with its previous PMS, Hotelogix, and in July 2018 switched to Easy InnKeeping after discovering that the system’s flexibility and capabilities better handled the complex needs of a seasonal resort. General Manager Erica Nagel led the change, noting that Easy InnKeeping’s advantages weren’t immediately apparent but proved valuable once evaluated.

Easy InnKeeping, supported by Gracesoft’s US‑based support team, delivered responsive assistance and practical workarounds for needs the system initially lacked, improving day‑to‑day operations and problem resolution. The vendor’s upfront pricing and support model also produced measurable savings—Erica estimates about $700 a year in reduced PMS costs—while enhancing the resort’s ability to manage seasonal complexity.

Hyde-A-Way Bay Resort

Erica Nagel

General Manager