Case Study: Carr Properties boosts tenant satisfaction and renewals with Grace Hill's KingsleySurveys

When Knowing What You Do Well Isn’t Enough

Carr Properties, a real estate investment trust, faced the challenge of adapting to shifting workplace trends and quantifying customer satisfaction to make impactful business decisions. They needed reliable, industry-benchmarked data to understand tenant needs beyond their own internal perceptions. To address this, they turned to vendor Grace Hill and its KingsleySurveys product.

The solution implemented by Grace Hill provided Carr Properties with actionable insights and quantifiable data through user-friendly surveys. The results gave the company an unbiased perspective on portfolio performance, helping them to identify opportunities for improvement, enhance tenant satisfaction, and ultimately increase lease renewals. Grace Hill became a strategic partner, supplying the critical data needed to support Carr’s customer-centric vision.

Carr Properties

Linda Cogburn

Senior Vice President of Operations