Case Study: CenterPoint Properties improves tenant satisfaction with Grace Hill KingsleySurveys

Strategic Decision-Making Starts With Actionable Insight

CenterPoint Properties, a leading industrial real estate developer, needed a new solution to improve tenant satisfaction. Their previous tenant feedback tool provided limited data, so they turned to vendor Grace Hill and its KingsleySurveys product to gain more actionable insights.

Grace Hill implemented KingsleySurveys, which provided CenterPoint with valuable benchmarks and an easy-to-use admin portal. The solution enabled the company to proactively address tenant issues, refine engagement strategies, and improve customer service. The team at Grace Hill was praised for their top-notch, responsive support, making the partnership a key factor in maintaining best practices and strengthening tenant relationships.

CenterPoint Properties

Scott Zimmerman

Chief Information Office and Chief Marketing Officer