Case Study: RXR Realty raises ESG standards and GRESB score with Grace Hill

How RXR Realty differentiates themselves in the market with digital solutions from PolicyPartner and KingsleySurveys

RXR Realty, a major real estate owner and developer, sought to elevate its Environmental, Social & Governance (ESG) standards and GRESB score to attract investors. A key challenge was its inconsistent and outdated policy management system, which created operational inefficiencies and a lack of standardization. To address this, RXR partnered with vendor Grace Hill.

Grace Hill implemented its PolicyPartner solution to consolidate RXR's policies into a cohesive, digital manual and its KingsleySurveys product to proactively assess tenant satisfaction. This solution streamlined the employee onboarding process with automated policy acknowledgments and provided data to develop targeted property improvements. As a result, RXR achieved a higher GRESB score, differentiating itself in the market, and significantly improved operational efficiency by replacing outdated paper-based systems.

RXR Realty

Michael Aisner

Senior Vice President of Property Management