Case Study: North York Residential improves property performance with Grace Hill Training

How North York Residential elevated their property preformance and empowered their teams for success with Grace Hill's comprehensive training and LMS platform

North York Residential, an in-house property management firm for North York Capital, faced significant challenges after taking over seven neglected Ohio properties from a third-party manager. The inherited staff lacked crucial training in sales and customer service, leading to poor resident retention and declining property performance. To address this, Chief Operating Officer Morgan Wilson turned to vendor Grace Hill for their industry-specific training solution.

Grace Hill implemented its training platform company-wide, providing essential courses that employees could complete at their own pace. The solution was seamless to implement and was met with positive employee feedback. The training empowered the teams, providing them with techniques to drive resident satisfaction. As a result, North York Residential is now on track to see measurable improvements in key performance areas including occupancy, pre-leasing, retention, and delinquency.

North York Residential

North York Residential