Case Study: Stoneweg US achieves NOI growth and greater investment insight with Grace Hill KingsleySurveys

How KingsleySurveys can deepen your insight to unlock asset value!

Stoneweg US, a multifamily real estate investment firm, faced a challenge in gaining consistent and comprehensive insight into resident satisfaction across its large, third-party-managed portfolio. This lack of standardized data hindered their ability to demonstrate transparency to investors and fully unlock the value of their assets. To address this, they turned to the vendor Grace Hill and implemented their KingsleySurveys solution.

By deploying KingsleySurveys, Grace Hill provided Stoneweg US with a scalable platform to collect and benchmark resident feedback consistently. The solution delivered actionable data through key performance indicators like the Overall Satisfaction Score and Net Promoter Score (NPS). The measurable results included significant growth in Net Operating Income (NOI) and investment valuations, providing Stoneweg US with the tools to enhance accountability, improve resident experience, and transparently report performance to investors.

Stoneweg US

Thomas Stanchak

Director of Sustainability