Case Study: Busboom Group achieves more engaging, efficient training with Grace Hill

How Busboom Group transformed their training — improving efficiency, experience, and engagement

Busboom Group, a multifamily property management company, faced challenges with its outdated, in-person training model. The reliance on regional managers to conduct PowerPoint sessions was inefficient, pulled key personnel from the field, and resulted in gaps in knowledge retention. They turned to their existing vendor, Grace Hill, seeking a more innovative solution beyond the compliance training they already used on the Vision LMS.

Grace Hill provided a solution through the custom course feature within its Vision platform. This allowed Busboom to replace their old methods with engaging, customized video content and quizzes. The results were immediate, leading to increased employee engagement, greater efficiency as managers could remain with their teams, and a standardized, elevated training experience for all staff, which significantly improved knowledge retention.

Busboom Group

Julia Balmaceda

HR Manager