Case Study: Atlantic Pacific Companies reduces turnover with Grace Hill's Vision onboarding platform

How Atlantic | Pacific Management reduced turnover with their award-winning onboarding program using Grace Hill’s Vision LMS

Atlantic Pacific Companies, a full-service property management company, faced a significant challenge with employee turnover during a period of rapid growth. Their existing onboarding process was limited by the time constraints of property managers, making it difficult to support new hires across their widespread locations. They turned to Grace Hill and its Vision performance management platform to develop a new, scalable onboarding program.

Using Grace Hill's Vision as a centralized tool for communication, training, and reporting, the company implemented a 90-day peer coaching program. This solution paired new hires with trained, high-achieving onsite coaches. The results were substantial, including a 13% higher retention rate for new employees in their first 90 days and a 12% higher long-term retention rate after 15 months for those who had a coach. This led to a significant drop in turnover costs and greater executive buy-in for the award-winning program.

Atlantic Pacific Companies

Michelle Wood

Vice President of Learning & Engagement