Case Study: DTN Management achieves more consistent tours and employee growth with Grace Hill PerformanceHQ

DTN Management boosts tour consistency across 8,000 units with Grace Hill

DTN Management, a family-owned real estate firm, faced challenges with inconsistent training and a lack of performance monitoring for its employees, particularly in tracking the prospect tour experience. Without a centralized platform, their training efforts were sporadic and difficult to track manually. To address this, they turned to vendor Grace Hill and its PerformanceHQ platform for training and mystery shopping services.

By implementing Grace Hill's intuitive PerformanceHQ platform, DTN Management standardized training and set a performance benchmark. The solution led to more consistent property tours and provided immediate, targeted upskill training for employees based on feedback. This investment boosted employee morale and growth. The measurable result was achieving a set performance benchmark of 85% for mystery shops across their portfolio.

DTN Management