Case Study: Big Town Service achieves faster customer-dispute resolution and improved billing accuracy with GPS Trackit

GPS Tracking Found To Improve Response Times For Customer Service Disputes For Big Town Service Technicians

Big Town Service, a division of Big Town Mechanical in Henderson, Nevada, needed a reliable way to keep accurate vehicle logs for its service technicians to improve customer service and resolve disputes. Big Town Service turned to GPS Trackit and selected the L2000 GPS vehicle tracking and location device to track technicians, capture starts/stops, and produce usable timesheet and stop/start/idle data.

GPS Trackit implemented the L2000 across BTS’s fleet to provide real-time location, stop/start/idle and Simple reports that document addresses, times, idling, and distances driven. The solution helped settle customer service disputes faster, improved driver accountability, and saved Big Town Service “a few thousand dollars” per month by catching data-entry errors and correcting billing adjustments.

Big Town Service

Gene Littleford

Big Town Service