Case Study: City of Worcester achieves over $10,000/year in savings and improved dispatching and driver accountability with GPS Insight

Saves Taxpayers Over $10,000 Per Year by Improving Dispatching and Driver Accountability

The City of Worcester, MA (pop. ~184,500) manages a 54‑truck fleet and faced growing constituent complaints during winter about unserved streets, no way to verify whether sweepers or sanders had serviced locations, and an aging fleet in need of modernization. Without real‑time data, inspectors had to be dispatched to confirm service and the city lacked accountability for contractors and crews.

After a one‑month trial, Worcester implemented GPS Insight’s fleet‑tracking solution to provide real‑time and historical vehicle locations, input monitoring to confirm spreader use, speed alerts, and improved dispatching to the nearest vehicle. The system increased operational efficiency and contractor accountability, reduced wasted time and materials, and saved the city more than $10,000 per year.

City of Worcester

Jim Kempton

Assistant Director of Street Operations