Case Study: MedCare Equipment Company achieves 99% 4-hour delivery success with GPS Insight

MedCare Improves Delivery Success Rate to 99% with GPS Insight

MedCare Equipment Company is an award-winning home medical equipment provider serving parts of PA, OH, WV and NY with a 60-vehicle fleet and more than 80 drivers across 14 branches. Faced with the critical need to deliver life-sustaining equipment within four hours, MedCare’s IT team—led by Network Analyst Zac Shannon—found their existing GPS provider’s real-time-only data and manual routing left them meeting that standard only 80% of the time and required drivers to spend up to an hour or more building routes each morning.

MedCare implemented GPS Insight to provide automated, optimized routing, a “Closest To” dispatch function, unlimited user access and advanced historical reporting. Route planning time fell to about 15 minutes, the company recovered over 11,000 work hours in the first year, its four-hour delivery success rate rose from 80% to 99%, and reporting uncovered excessive idling and speeding that cost more than $35,000 annually—allowing MedCare to enforce driver policies and capture significant fuel and safety savings.

Medcare Equipment Company

Zac Shannon

Network Analyst