Case Study: Master Mastic achieves efficient scheduling and doubles sales with GPS Insight

Master Mastic Adopts Digital Scheduling to Stay Ahead in Expansion Joints Repair

Master Mastic Waterproofing, a Dallas–Fort Worth expansion-joint and sealing specialist founded in 1998, outgrew its paper-based scheduling and ad‑hoc routing processes. Technicians relied on printed schedules, Google Maps, and texted photos of handwritten notes while office staff re-entered invoices into QuickBooks, creating wasted drive time, lost job details, and double data entry. The company needed a scalable way to schedule and assign jobs, streamline office‑to‑field communication, and simplify invoicing and payment reconciliation.

Switching to GPS Insight Field Service Management provided location‑based job assignment, electronic work orders with mobile access and photo storage, real‑time sync between field and office, and two‑way QuickBooks Online integration. The result: more efficient routing and less driving, faster estimates and invoicing, elimination of manual data entry, the ability to hire staff focused on growth, and a significant boost in sales opportunities—Master Mastic reports doubling sales with nearly less effort while improving professionalism and repeat business.

Master Mastic

Brian Stilwell

Owner