Case Study: Isaac Heating & Air Conditioning achieves 12% faster response times and improved dispatch efficiency with GPS Insight

Isaac Heating & Air Conditioning Increases Dispatch Efficiency

Isaac Heating & Air Conditioning, a family business serving Upstate and Central New York since 1945, operates a mid-size fleet of 85 vehicles and was expanding with new branches when inefficient dispatching became a bottleneck. Dispatchers relied on zip codes and often sent technicians who weren’t actually closest to calls, slowing response times for emergencies like water and gas leaks and reducing overall operational efficiency as the company added more dispatchers and techs.

After selecting GPS Insight in 2009 for its simple interface, reporting and mobile access, Isaac implemented the system with a 60-day adjustment period and clear usage policies. The fleet immediately benefited: travel time dropped about 12%, average MPG improved 5–10% by reducing speeding, emergency response times shortened (including a 5‑minute technician dispatch example), diagnostic alerts cut downtime, and the company expanded its fleet by 25 vehicles since implementation.

Isaac Heating & Air Conditioning

Eric Knaak

VP of Service/Fleet Manager, Isaac Heating & Air Conditioning