Case Study: Critter Control achieves scalable growth and improved customer transparency with GPS Insight Field Service Management

Critter Control Trades Paper for Efficiency and Growth

Critter Control, a national wildlife and pest control franchise founded in 1983 with more than 80 offices, serves homeowners, businesses, property managers and municipalities with humane wildlife management and recurring services. The company was hampered by paper-based workflows that forced technicians to visit the office at the start and end of each day, call in mid-day work orders, endure heavy end-of-day paperwork, and lacked the ability to capture job photos or deliver finished-job information to customers.

By implementing GPS Insight Field Service Management (formerly ServiceBridge) and a mobile app, technicians now receive and create estimates and work orders, capture before-and-after photos, collect signatures and payments on-site, and sync data in real time with the office. Customer portals provide transparent pricing and proof of service, boosting lead-to-sale ratios, enhancing the company’s reputation for honesty, and enabling growth without adding staff.

Critter Control

Joe Felegi

President