Case Study: ABM Building and Energy Solutions achieves improved billing accuracy and technician safety with GPS Insight

ABM Industries Overhauls Its Customer-Facing Operations and Improves Technician Safety

ABM Building and Energy Solutions, a division of ABM Industries that operates a 695-vehicle fleet, faced challenges with billing disputes, limited visibility into technician location and mileage, slow manual dispatching, and concerns about vehicle maintenance and technician safety. Without reliable data, managers couldn’t verify time on site, respond quickly to emergencies, or control fuel and after-hours vehicle use.

ABM rolled out GPS Insight fleet tracking alongside the FieldCentrix mobile app on technicians’ phones, equipping vans with GPS and vehicle-diagnostic links to provide real-time location, mileage, fuel and maintenance data, and customizable alerts. The system enabled proximity-based dispatching (letting the company promise ~15-minute responses), more accurate invoices, reduced idling and fuel/maintenance costs, prevention of unauthorized vehicle use, and improved technician safety and nationwide fleet visibility; GPS tracking is now mandatory on all new vehicles.

ABM Building and Energy Solutions

Tod Truettner

Safety Manager, ABM Building and Energy Solutions