Case Study: WakeMed improves patient access and navigation with Gozio’s mobile platform

WakeMed drives 2.6M sessions with Gozio

WakeMed Health, a leading healthcare provider in North Carolina, faced the challenge of its patients having difficulty navigating its large system and accessing services. They needed a robust, user-friendly mobile platform to improve patient engagement and serve as a digital companion. After finding other options lacking, they partnered with vendor Gozio to find a suitable solution.

WakeMed worked with Gozio Health to create the All-Access App, a customized mobile platform featuring wayfinding, physician search, appointment scheduling, and telehealth. The solution achieved significant results, including over 228,000 installations and 2.6 million sessions. The measurable impact included improved navigation efficiency with 170,000+ wayfinding sessions and streamlined care access, with 45% of users utilizing the physician search features. Gozio's platform successfully transformed the digital patient experience for WakeMed.

WakeMed