Case Study: UTMC improves patient wayfinding and digital access with Gozio

UTMC boosts patient engagement with Gozio, reaching 32,000+ downloads and 244,000 sessions

The University of Tennessee Medical Center (UTMC) faced a significant challenge in helping patients navigate its vast 2.5 million square foot campus, which was negatively impacting patient satisfaction scores. To address this wayfinding issue and create a more comprehensive digital patient experience, UTMC partnered with the vendor Gozio to implement a custom mobile application.

Gozio developed the robust UTMC Way app, which provided precision indoor and outdoor navigation alongside features like telehealth scheduling, a patient portal, and prescription refills. The solution was highly successful, resulting in over 87,000 installations and 1 million sessions, with a 75% repeat usage rate, significantly improving the patient experience and engagement.

UTMC