Case Study: UK HealthCare improves patient wayfinding with Gozio

UK HealthCare brings blue-dot wayfinding to MyChart across 4 hospitals with Gozio

UK HealthCare, the academic medical center of the University of Kentucky, was facing a challenge in unifying the digital and physical patient experience. While patients used MyChart for scheduling and records, they had to rely on printed maps and signage once on the large campus, leading to late arrivals and missed appointments. To solve this, they partnered with vendor Gozio to integrate wayfinding directly into the patient's existing digital journey.

The solution implemented by Gozio was its industry-leading blue-dot wayfinding technology embedded within the MyChart app. This provided patients with turn-by-turn indoor navigation from their car to their point of care, including features like automatic rerouting and parking spot saving. By meeting patients in the app they already used, UK HealthCare created a seamless and connected care journey, improving operational efficiency and the overall patient perception of their visit.

UK HealthCare