Case Study: Tidelands Health elevates patient access and engagement with Gozio

Tidelands Health boosts app engagement with Gozio and 30,000+ downloads

Tidelands Health, a not-for-profit health system in South Carolina, faced the challenge of enhancing digital patient access and engagement to support its rapid growth. They sought a comprehensive mobile solution to create a seamless digital front door that would integrate with their new Epic system and reflect their patient-centered values, moving beyond the capabilities of the MyChart platform alone. They partnered with vendor Gozio to address this.

Gocio implemented a custom, branded mobile app that unified access to care, integrated MyChart, and provided a hub for health content. The results were impressive, including over 30,000 downloads, a 25% reduction in calls per visit for primary care, and a significant rise in Google ratings from 3.1 to 4.4 stars. This solution dramatically improved patient satisfaction and operational efficiency for Tidelands Health.

Tidelands Health