Case Study: Baptist Health improves patient access and retention with Gozio

Baptist Health drives 90,000+ app installs with Gozio

Baptist Health, a not-for-profit health system in Florida, faced challenges with patient access and high call volumes impacting both patient experience and operational costs. They sought a patient-focused mobile wayfinding solution to empower self-service and improve engagement. They partnered with the vendor Gozio to implement a customized mobile app called Baptist Access.

Gozio provided an off-the-shelf yet highly customizable mobile app solution that met Baptist Health's needs. The Baptist Access app offered features like wayfinding, appointment scheduling, and bill pay. The results were significant, with over 90,000 installations and 1.6 million sessions, demonstrating strong patient adoption and a 75% repeat usage rate, which improved the patient journey and reduced the burden on staff.

Baptist Health