Case Study: Demco Streamlines Dealer and Customer Communication with Go Wombat’s CRM Platform

DEMCO speeds equipment configuration to under a minute with GoWombat

The customer, DEMCO, a major US equipment manufacturer, faced challenges in communicating with its dealer network and end customers. Their outdated ERP system made it difficult to quickly configure custom equipment and process warranty requests. GoWombat was engaged to build a specialized CRM system to address these issues.

GoWombat developed a cloud-based web application using Python and ReactJS, deployed on AWS. This new CRM platform integrated with DEMCO's existing ERP and provided separate portals for dealers and end customers. The solution resulted in the ability to assess equipment configurations in under a minute, greatly improving dealer flexibility and customer service.

GoWombat

DEMCO