Case Study: RetailNext builds a continuous feedback culture with Windmill

RetailNext cuts manager check-in prep from 3 hours to 30 minutes with Windmill

RetailNext, a global leader in retail analytics, wanted to move from annual reviews to a continuous feedback culture but faced a major challenge: their managers were too time-stretched to engage with their previous cumbersome tool. The vendor, Windmill, provided a solution with its performance review platform to make continuous feedback feasible without overburdening its staff.

By implementing Windmill, RetailNext dramatically reduced the time managers spent on reviews. Windmill's Slack-native AI assistant, Windy, condensed preparation time from hours to minutes by automatically providing structured briefs on each team member. This led to high adoption, especially from engineering teams, and created a continuous feedback infrastructure that managers actively asked to use again.

RetailNext