Case Study: Washington State Patrol saves time and manages high-volume records requests with GovQA

Washington State Patrol - Customer Case Study

Washington State Patrol needed a way to handle a very high volume of public records requests efficiently and securely. With more than 16,000 requests a year, the agency was looking for a solution that could reduce manual work, support compliance, and avoid the need to add staff. GovQA, now part of Granicus Records Request Management, was used to manage this complex workload across departments and request types.

GovQA implemented its Records Request Management platform to streamline intake, routing, tracking, redaction, and release of records. The system helped Washington State Patrol save significant time and manage its heavy request volume without hiring additional staff. The case study cites a 16,000-plus annual request load and highlights automation, secure workflows, and defensible audit trails as key benefits.

Washington State Patrol

Gretchen Dolan

Public Records Officer