Case Study: Westfield, NJ streamlines municipal services with GovPilot

Westfield, NJ Implements e-Government Software Developed by Former Resident

Westfield, NJ wanted to improve how it delivered municipal services and make common resident requests easier to complete online. To support that goal, the town implemented GovPilot, a government management platform developed by GovPilot for local government use.

GovPilot provided Westfield with digital application and renewal forms, automated workflows and alerts, and a customizable GIS map with local data layers. According to the town, the platform has already reduced processing steps, saved staff time, and helped residents access useful information more quickly, improving convenience and transparency even in the early stages of implementation.

Westfield, NJ

James Gildea

Town Administrator