Case Study: Watauga, TX achieves 97% time savings in business registrations with GovPilot

Watauga, TX - Customer Case Study

Watauga, TX, a growing suburb of Fort Worth, relied on an ad‑hoc mix of paper records and Excel spreadsheets to process new business registrations. As applications rose to about 10 per month (up from 2–3 pre‑pandemic), illegible handwritten forms and repeated data re‑entry made the manual process unsustainable and frustrated City Manager Andrea Gardner. Watauga engaged GovPilot to deploy its cloud‑based Business Registration solution to digitize and streamline the entire workflow.

GovPilot’s end‑to‑end digital business registration system let staff enter data, attach documents, and track contacts in minutes instead of days, enabling quick outreach during events like the February 2021 winter storm. The city reports 97% time savings (employees now take under two minutes to enter information), 100% accurate digital forms, new registrations have doubled, processing moved from days to hours, and formatted council reports are generated in just three clicks — all delivered by GovPilot.

Watauga, TX

Andrea Gardner

City Manager