Case Study: Village of Manorhaven, New York cuts paper FOIA requests by 50% and halves foot traffic with GovPilot

Village of Manorhaven New York - Customer Case Study

The Village of Manorhaven New York, a community of about 6,560 residents that receives roughly 700 FOIA requests annually, faced a growing burden from a wholly paper-based Freedom of Information Act process that required in-person filings and extensive manual handling. To streamline requests and reduce office visits, the Clerk’s Office turned to GovPilot’s cloud-based FOIA solution to digitize submissions and processing.

GovPilot’s platform allowed Manorhaven staff to track, process and file FOIA requests online, enabling submissions while the municipal building was closed during COVID and cutting manual work dramatically. Since implementation GovPilot helped the village reduce paper‑based FOIA requests by 50%, halve foot traffic to the office, and shift staff time spent on FOIAs from hours to minutes.

Village of Manorhaven New York

Alex Kovacevic

Deputy Clerk