Case Study: Township of Union, NJ achieves streamlined CCO inspections and on‑the‑spot certificates with GovPilot

Township of Union, NJ - Customer Case Study

Township of Union, NJ upgraded its housing inspections workflow by adopting GovPilot’s CCO Inspection module and cloud-based services. Before GovPilot, the Housing Department relied on handwritten violation logs and paper-based tracking, which created slow status updates and delayed certificate issuance.

GovPilot deployed mobile tablets, a cloud server, and automated workflows so inspectors can record violations in the field and stakeholders receive real-time alerts. GovPilot’s solution cut time spent communicating with requestors/other departments by 75% (from 20% of the day to 5%), eliminated status inquiry phone calls (average calls per application dropped from 2+ to 0), moved payments online to remove walk-ins, and enabled certificates to be issued on the spot instead of taking about two days.

Township of Union, NJ

Kevin Holland

Housing Inspector