Case Study: Township of Union, NJ achieves 90% fewer calls and 2X efficiency in open public records processing with GovPilot's Open Public Records Request Module

Township of Union, NJ - Customer Case Study

The Township of Union, NJ was processing roughly 1,000 open public records requests a year and its clerks were inundated with paper and time-consuming manual workflows. After prior success with GovPilot’s Rental Registration and Dog License modules, the Township of Union, NJ turned to GovPilot to streamline its open records process using GovPilot’s Open Public Records Request Module.

GovPilot customized its templated Open Public Records Request Module to the township’s rules, launched a required-field digital form on the municipal website, and implemented electronic routing with timestamps, automated due-date notifications, and cloud-based tracking. The Township of Union, NJ realized clear gains: phone calls dropped 90% (avg. 35 to 3), time spent communicating fell 57% (70% to 30%), staff efficiency doubled (two employees reduced to one), and improperly/illegibly completed forms declined 91% (60% to 5%).

Township of Union, NJ

Eileen Birch

Municipal Clerk