Case Study: North Bergen, NJ achieves no OPRA backlog and 72% faster request processing with GovPilot

North Bergen, NJ - Customer Case Study

North Bergen, NJ, a populous township that receives 60–120+ Open Public Records Act (OPRA) requests per month, struggled with a manual, paper-based process that required printing, handwritten transposition, faxing/emailing between departments and frequent follow-up calls. This workflow left the Clerk’s Office overwhelmed and often unable to meet the state-mandated seven business day turnaround. To address this, North Bergen adopted GovPilot’s Open Records Requests module to digitize intake, routing, processing and filing.

GovPilot’s solution centralized and automated OPRA handling, enabling remote access during COVID and eliminating the backlog of pending requests. Results include a reduction in complex request completion time from seven to two business days (72% reduction), an 80% decrease in staff time to process and assign incoming requests (from over half a day to one hour), and consolidation of four manual tasks into a single digital workflow — all delivered by GovPilot.

North Bergen, NJ

Erin Barillas

Head Clerk