Case Study: Millsboro, DE achieves 97% time savings in reporting and digitized building permits with GovPilot

Millsboro, DE - Customer Case Study

Millsboro, DE — a fast-growing town in Sussex County — faced a manual, ad-hoc permitting process that relied on paper records and Excel spreadsheets to track residential building activity. To digitize permitting and reporting as volumes increased, Millsboro engaged GovPilot and deployed its cloud-based Building and Construction solution (along with the Report-a-Concern module).

GovPilot moved permit intake and records to the cloud so residents and contractors apply online via Millsboro’s website and staff access parcel-level Property Profiles instantly. The change delivered measurable impact: 97% time savings on report creation, complex audits and council reports generated in minutes instead of an hour, physical archive searches eliminated, and faster, automatic reporting — all implemented by GovPilot.

Millsboro, DE

Matthew T. Hall

Director of Finance & Technology